ErinIs.com

I love these print ads for Mercedes touting their brake system. 

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I bought my car from a dealership client.

Worst. Decision. Ever. 

The car pretty much sucks. In the first 6 months the check engine light came on 3 times and the second time flat out broke down the morning I was headed up to LA for the weekend. The problems were all generally the same (involving an engine coil that is a known defect in the year and make of my car) and each time I was told it wouldn’t happen again.

I later disovered that the brand’s policy to fix this well-known defect is not to replace the coils until the car is brought in 4 times, purely because their assholes. I didn’t need a 4th time, by the 3rd time I was frustrated and disappointed. 

It was a horrible experience; customer service was astrocious and they brushed their hands of me by saying “well the brand says we can’t do anything, so you’re really not our problem”. It took me dropping the name of the agency principal to get the approporate level of treatment. While I appreciate the fact that I had the connection to get treated well, I couldn’t help but wonder what would have happened if I didn’t have that. 

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